It’s a very positive environment.comfy couches they also have massage chairs.staff interacts great with everyone..clean areas and bathrooms ...They except military discount ..you have to use the recoil socks for safety reasons.you could sign your waiver online before you come...birthday cake and food of your choice are allowed.your kids are safe here.This place is really for the people .A little story..I lost my key fob there and they were so nice and helpful they did everything they could immediately ..I asked a staff member and he quickly alerted the management they helped me look for it (staff:Jackson ).we searched the whole play area by pulling out as many play cubes as we could one by one ..couldn’t find it and wanted to have the children that were there to finish their play and they told me to come back the next day which is today to look in the ninja area (other play area).management was here early Just to Help me look..just a few minutes in The play area and there was my key fob.Staff:JACKSON &&& Manager:WILL ARE THE BIGGEST LIFE SAVERS !!!! PARENTS DONT HESITATE TO ROUND UP THE KIDS AND FAMILY !! STOP BY OR CELEBRATE YOUR NEXT BIRTHDAY PARTY ..I CAN GUARANTEE ENJOYMENT FOR THE ENTIRE FAMILY.